When you are choosing NDIS providers, it is important to understand the difference between registered NDIS providers and unregistered NDIS providers. Both types of providers deliver services to NDIS participants, but the kind of plan management you have agency-managed, plan-managed or self-managed determines who you can work with.
In this guide, we will explain what registered and unregistered providers are, how they affect your choices as an NDIS participant and what to consider when selecting the right provider for your supports.
What Is a Registered NDIS Provider?
A registered NDIS provider is a person, business or organisation that has been formally approved by the NDIS Quality and Safeguards Commission (QSC). Registration shows that a provider meets strict safety, quality and compliance standards.
Registered providers must:
- Comply with the NDIS Practice Standards and NDIS Code of Conduct
- Pass NDIS Worker Screening checks
- Maintain effective complaints and incident management processes
- Notify the Commission of major changes in services or business operations
- Undergo regular NDIS audits
Because of this, registered NDIS providers are often seen as the more trusted option, especially for participants with agency-managed plans.
What Is an Unregistered NDIS Provider?
An unregistered NDIS provider delivers supports to NDIS participants but has not gone through the Commission’s formal registration process. Many unregistered providers are small businesses, sole traders or therapy professionals who choose not to register due to costs, paperwork or broader non-NDIS client bases.
Unregistered providers must still:
- Follow the NDIS Code of Conduct
- Deliver services that are “reasonable and necessary” under the NDIS
- Hold qualifications or industry registrations relevant to their services
- Provide clear feedback and complaints pathways
For participants with plan-managed or self-managed plans, unregistered providers can offer more flexibility and sometimes more affordable services.
Registered vs. Unregistered NDIS Providers: Key Differences
Here’s a simple comparison between the two types of providers:
| Feature | Registered NDIS Provider | Unregistered NDIS Provider |
| Approved by NDIS Commission | Yes | No |
| Subject to NDIS audits | Yes | No |
| Can support agency-managed plans | Yes | No |
| Can deliver SDA, plan management or behaviour support | Yes | No |
| Must follow NDIS Code of Conduct | Yes | Yes |
| Flexibility in pricing | No (must follow NDIS Price Guide) | Yes (for self-managed participants) |
How Plan Management Affects Provider Choices
Your NDIS plan management type determines whether you can choose registered or unregistered NDIS providers.
Agency-Managed Plans
If the NDIA manages your plan, you can only work with registered providers.
Plan-Managed Plans
If you use a plan manager, you can work with both registered and unregistered providers, as long as their services meet NDIS pricing rules.
Self-Managed Plans
If you self-manage, you have the most flexibility. You can work with registered or unregistered providers and negotiate your own rates, though you also take responsibility for invoices, payments and record-keeping.
When You Must Use a Registered NDIS Provider
Some NDIS services require providers to be registered by law. You must use a registered provider if you need:
- Specialist Disability Accommodation (SDA)
- Plan Management services
- Specialist Behaviour Support services
Can You Trust an Unregistered NDIS Provider?
Yes many unregistered providers offer excellent services and are highly skilled in their areas. However, because they are not audited by the NDIS Commission, you should do extra due diligence.
To protect yourself, always:
- Check their qualifications and experience
- Confirm they follow the NDIS Code of Conduct
- Ask about their complaints process
- Read reviews or ask for recommendations
Why Some Providers Choose Not to Register
Not all providers register with the NDIS because the process can be costly and time-consuming. Smaller providers, sole traders and allied health professionals often remain unregistered because:
- Registration involves high costs for audits and compliance
- They may work with clients outside of the NDIS system
- They may be new and focusing on building up services before registering
How to Choose the Right NDIS Provider
Here are four practical tips for selecting trustworthy NDIS providers:
Research Providers Thoroughly
Look up reviews online, ask questions in support groups and check their reputation.
Sign a Service Agreement
This ensures everyone agrees on the cost, scope of services and cancellation policies.
Ask for Recommendations
Your Support Coordinator or Local Area Coordinator (LAC) can recommend providers that suit your needs.
Verify the NDIS Logo
Only registered providers can use the official NDIS logo. You can also confirm their status on the NDIS provider register.
Final Thoughts
Both registered and unregistered NDIS providers play an important role in the disability support sector. Registered providers are essential for agency-managed plans and regulated services, while unregistered providers may give you more flexibility and personalised options if you are plan-managed or self-managed.
The right provider is one who supports your independence, delivers high-quality care and helps you achieve your goals.
About SAN Support
SAN Support is a registered NDIS provider in Brisbane dedicated to delivering safe, reliable and person-centred support services across Australia.
We provide:
- Personal care and daily living assistance
- In-home disability support
- Community participation services
- NDIS Support Coordination
- Special Disability Accommodation (SDA)
As a trusted registered provider, we help NDIS participants make the most of their plans while ensuring quality, compliance and care you can rely on.